We, at Dhanak Saree, make every reasonable effort to ensure that your orders are delivered in a timely and reliable manner. By using our platform and placing an order, you agree to the terms of this Shipping and Delivery Policy. If you do not agree, we advise you not to use our platform. The terms outlined in this policy must be accepted without modification and are binding upon you.
1. Shipping and Processing Time
• All products are shipped within 48 hours of placing the order.
• Products are shipped from our warehouse located in [City, India] to the shipping address provided by the customer.
• Orders are processed from Monday to Saturday, excluding national and public holidays.
2. Delivery Partners
To ensure smooth and reliable delivery, we have partnered with leading courier services, including Delhivery, FedEx, Blue Dart, DTDC, and India Post. The details of the courier partner handling your package will be shared once the order is handed over for delivery.
3. Delivery Timeline
• A standard estimated delivery date will be provided in your order confirmation email.
• Delivery timelines may vary depending on your location and unforeseen circumstances like weather or courier delays.
4. Shipping Address
• Customers must provide a complete and accurate address, including pin code details, at the time of placing the order.
• We do not ship to Post Office Box (P.O. Box) addresses, and we are not responsible for non-delivery in such cases.
5. Multiple Products and Addresses
• If you order multiple products in one transaction, we will attempt to ship all items together. However, this may not always be possible.
• Each shipping address is treated as a separate order. If you wish to ship items to different addresses, you must place separate orders for each address.
6. Changes to Orders or Address
• Orders once confirmed cannot be edited, modified, or canceled.
• However, we accept requests for address changes made within 6 hours of placing the order or before the order is shipped, whichever is earlier. For such requests, contact us at care@dhanaksaree.com.
7. Delivery Attempts
• Our courier partners will make up to three (3) delivery attempts at the address provided.
• If the package remains undelivered after three attempts, it will be returned to us.
8. Stock Availability and Delays
• While we strive to keep all products in stock, there may be rare cases where a product becomes unavailable. If this occurs, we will notify you within 2 working days and provide an update on the expected delivery timeline or process a refund.
9. Tracking Your Order
• Once your order is shipped, we will share a tracking number via email and SMS.
• You can track your order through the “Track Order” option in your account on our website or through the courier partner’s website.
For additional support, you can email us at care@dhanaksaree.com with your order details.
10. Damaged or Missing Items
If your package is damaged or items are missing upon delivery, please contact us within 48 hours of receiving your order. We will work to resolve the issue promptly.
Contact Us For any questions or concerns, please reach out to us:
• Customer Service Hours: Monday to Saturday, 10 AM - 6 PM
We are committed to ensuring a smooth and enjoyable shopping experience with Dhanak Saree!
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